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Here are some answers to the most common questions

  • What regions do you serve?
    Event Elegance is based out of Irvine and services surrounding areas including Orange, Riverside, Los Angeles and San Diego Counties.
  • Do you have an order minimum?
    Event Elegance has an order minimum of $450 for Monday-Thursday and $550 for Friday-Sunday for delivery and installation orders (delivery and installation doesn't include). Anything less can be made fully constructed and available for pickup (see Grab & Go's). We strive to maintain high quality and attention to detail in all of our balloon art installations, and this minimum helps us ensure that we can meet that standard for every order.
  • Will you deliver and install at my event?
    If your order has met the required minimum, it would be our pleasure to deliver and install our creation for you! Delivery times are scheduled based on your event start time and venue availability.
  • How much does balloon decoration cost?
    The custom balloon decor pricing at Event Elegance varies based on the type of design, complexity, length, volume, and delivery & installation costs. While the cost of $30 per foot may seem expensive at first glance, it includes several factors that come with running a small business, including the use of high-quality materials, skilled craftsmanship, and personalized service. As a Luxury Balloon Studio, we provide individual and personalized service to all our clients, ensuring that each design reflects the unique vision of the customer and is executed with the utmost attention to detail. This dedicated approach to creating stunning balloon decor sets us apart and ensures that each piece is truly a work of art.
  • How are delivery and installation fees calculated for orders from Event Elegance?
    Delivery fees for orders from Event Elegance are calculated based on the distance from the zip code 92618 to the delivery location. The minimum delivery fee is $50, or $3 per mile (one way only), whichever is greater. This ensures that your order reaches you in a timely and efficient manner. Additionally, installation fees are set at 20% of the order subtotal, and apply to services such as arches, columns, and other decorative installations. It is important to note that the installation fee does not apply to bouquets or balloon-filled numbers that are simply dropped off. This pricing structure allows us to provide you with personalized, high-quality event decorations while ensuring transparent and fair pricing.
  • What are Grab & Go Garlands offered by Event Elegance?
    Our Grab & Go Garlands are the perfect budget-friendly alternative that still packs a big POP! These garlands are made fully constructed by us and then picked up, hung, and styled by you. We also provide easy to follow hanging instructions and hanging materials to ensure easy setup. This option will be available soon and is perfect for those who want to add a touch of elegance to their event while staying within budget.
  • How long do your balloons last?
    While Event Elegance uses only the highest quality balloons and materials, we cannot guarantee that the balloons will last once they have been delivered or picked up. Environmental factors such as weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the longevity of the balloons. We strive to provide the best possible products and services, but it is important to keep in mind that balloons, like any inflatable item, are susceptible to potential damage or deflation due to various external factors. We recommend taking care when transporting and handling the balloons to help maximize their lifespan. Thank you for understanding.
  • How long in advance do I need to book?
    We recommend reserving your event with Event Elegance at least 2 weeks in advance to ensure availability and ample time for preparation.
  • Do you need a deposit to book the date?
    In order to secure your spot with Event Elegance, we require a 50% non-refundable deposit at the time of booking. The final payment will be due 3 days before the event. If you receive an invoice, please ensure that the 50% deposit is made no later than 2 days after you receive it. If payment isn’t made, the item will be made available to others. This policy ensures that we can effectively plan and prepare for your event while also offering our services to other potential clients.
  • Why do you have a non-refund policy ?
    The non-refundable deposit is required because we begin working on your event well before it happens. This includes ordering signage, spending time to communicate and understand your vision for the event, and preparing our balloons, props and flowers. Your deposit goes towards covering these initial costs and efforts, as we do not provide these services for free. This policy helps us ensure that we can dedicate the necessary time and resources to create an elegant and memorable experience for your event. Thank you for understanding.
  • My event is in less than a week - can you help me?
    We will certainly try our best! Last-minute orders are only accepted based on our availability and may be limited to only the balloons we have in stock. The order total for last-minute bookings will be due upfront and may be subject to a rush booking fee. Our team will do everything possible to accommodate your request, but we recommend placing orders in advance to ensure availability and avoid rush fees.
  • What is your cancellation policy?
    If you need to reschedule your booking, you must do so at least one week prior to your event date, and we will be happy to apply your deposit to a future booking. However, cancellations less than one week from your event are no longer eligible to be rescheduled. If you choose to cancel your event, your deposit is non-refundable. Thank you for understanding our policy.
  • How long can I expect my balloons to float for, both indoors and outdoors
    For indoors, we guarantee our latex balloons for 10-12 hours. But we usually do a special treatment that will extend the float time. Our foil balloons will float for several days, and sometimes much longer if kept indoors under ideal conditions. Outdoor balloons, however, are affected by various weather conditions such as heat/cold, wind or rain. For this reason, we cannot guarantee them for any specific amount of time. If this is a major concern, we recommend ordering one of our many air-filled designs such as arches, columns, trees, centerpieces or sculptures.
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